Refund Policy

Our Happiness Hydration Guarantee: Drink Up, Love It, or It's On Us

At The HydroJugs Outlet, we design every bottle to be a trusted companion on your hydration journey. If it doesn’t meet your expectations, we make it right—simply, fairly, and with a smile.

1. 30-Day Happiness Guarantee

We stand behind our bottles and your satisfaction. If you’re not completely happy with your purchase for any reason, contact us within 30 days of delivery, and we’ll gladly offer:

  • A full refund to your original payment method

  • A free exchange for another color or style

  • A store credit for future hydration essentials

2. Eligibility Conditions

To be eligible for a return or refund:

  • Item must be unused, unwashed, and in its original packaging

  • All accessories (lids, straws, carrying straps) must be included

  • Proof of purchase (order number or email confirmation) is required

3. How to Start a Return

Step 1: Email us at [email protected] within 30 days of delivery with:

  • Your order number

  • The reason for your return

  • Your preference (refund, exchange, or store credit)

Step 2: We’ll reply within 12 hours with a prepaid return shipping label and instructions.
Step 3: Pack the item securely, attach the label, and drop it at any authorized carrier location.

4. Processing Timeline

  • Once we receive your return, we’ll process it within 3–5 business days

  • Refunds will appear in your original payment method within 5–10 business days, depending on your bank or card provider

  • Exchanges are shipped free of charge as soon as your return is scanned by the carrier

5. Non-Refundable Situations

  • Items damaged due to misuse, improper care, or normal wear and tear

  • Personalized or custom-designed bottles

  • Lost or stolen packages (contact us immediately for carrier investigation support)

  • Return requests made after 30 days from delivery

6. Damaged or Defective Items

If your bottle arrives damaged or with a manufacturing flaw:

  • Contact us immediately at [email protected]

  • Include photos of the damage or defect

  • We’ll ship a replacement at no cost—often without requiring a return

  • Our goal is to resolve issues within 24 hours of notification

7. Free Return Shipping

We offer free prepaid return labels for all eligible returns because we believe a hassle-free experience is part of great hydration support.

8. Late or Missing Refunds

If your refund hasn’t arrived within 10 business days:

  • Check with your bank or payment provider first

  • If still unresolved, email us—we’ll trace the transaction and ensure it’s completed

9. Questions or Support?

We’re here to help you stay happily hydrated.
Email: [email protected]
Response time: Within 12 hours during business hours (Monday–Friday, 9AM–6PM PST)